Capturing Critical Moments: How Public Safety Recording Systems Empower Emergency Response In public safety, every second counts. Whether it's a 911 call reporting a fire, a dispatcher coordinating emergency medical services, or a law enforcement officer requesting backup, the ability to accurately capture and retrieve these interactions is vital. That’s where advanced public safety recording systems come into play. Today’s leading solutions—Eventide, Revcord, and Verint&mdash …

Easing the Load: How Non-Emergency Call Automation is Transforming Public Safety Answering Points Public Safety Answering Points (PSAPs) are the backbone of emergency response, but they’re under immense pressure. With staffing shortages, high turnover, and budget constraints, many 911 centers are struggling to keep up. A significant portion of their workload, however, comes not from emergencies—but from non-urgent calls like noise complaints or parking issues. So how can PSAPs mainta …

Smarter Evaluations.Safer Communities. Public Safety Answering Points (PSAPs) are under more pressure than ever—handling rising call volumes, evolving compliance standards, and increasing public expectations. Traditional QA methods simply can’t keep up. That’s why forward-thinking PSAPs are turning to AI-powered Quality Assurance (QA) and Quality Management (QM) solutions. These tools don’t just streamline evaluations—they transform how agencies operate. We partner …