Automating Non-Emergency Calls to Boost 911 Efficiency

Automating Non-Emergency Calls to Boost 911 Efficiency

Posted by Beth Stapleton on 24th Jun 2025

Easing the Load: How Non-Emergency Call Automation is Transforming Public Safety Answering Points Public Safety Answering Points (PSAPs) are the backbone of emergency response, but they’re under immense pressure. With staffing shortages, high turnover, and budget constraints, many 911 centers are struggling to keep up. A significant portion of their workload, however, comes not from emergencies—but from non-urgent calls like noise complaints or parking issues. So how can PSAPs mainta …
Why PSAPs Are Turning to AI-Powered QA Now

Why PSAPs Are Turning to AI-Powered QA Now

Posted by Beth Stapleton on 22nd May 2025

Smarter Evaluations.Safer Communities. Public Safety Answering Points (PSAPs) are under more pressure than ever—handling rising call volumes, evolving compliance standards, and increasing public expectations. Traditional QA methods simply can’t keep up. That’s why forward-thinking PSAPs are turning to AI-powered Quality Assurance (QA) and Quality Management (QM) solutions. These tools don’t just streamline evaluations—they transform how agencies operate. We partner …