Automate 911 QA with Eventide’s AI Assistant

Posted by Beth Stapleton on 2nd Oct 2025

Every Public Safety Answering Point (PSAP) has unique quality assurance needs—and now there's a smarter, faster way to meet them. Critical Insights AI, powered by Eventide, delivers a fully customizable QA Assistant that automates call evaluations, reduces administrative burden, and helps your team stay compliant with NENA/APCO standards.

Eventide Critical Insights AI

Automate QA. Cut Review Time in Half.

Manual QA reviews are time-consuming. Critical Insights AI changes that. This AI-powered platform evaluates 911 calls in seconds, using preloaded QA forms for medical, police, and fire calls. Supervisors can instantly access detailed scoring, evidence links, and flagged call segments—cutting QA time by more than 50% at pilot sites.

Three Ways to Automate QA—Your Way

Choose the QA workflow that fits your agency’s needs:

1. On-the-Spot QA: Instantly evaluate any completed call. Select a form, generate a full assessment, and provide feedback in real time.

2. Scheduled QA: Automatically evaluate a percentage of calls (e.g., 10% of medical calls) on a recurring schedule. Supervisors review and finalize assessments before submission.

3. Automated QA: Score and comment on 100% of calls. Gain a full view of performance trends by telecommunicator, shift, or call type. Ideal for pairing with Eventide’s Supervisor Assistant for deeper analytics.

Built for Customization

Need something tailored? Our engineering team can customize QA forms, workflows, and reporting tools to match your agency’s exact requirements. Whether you're adapting existing forms or building a QA program from scratch, Critical Insights AI is flexible enough to support your goals.

Why Choose Critical Insights AI?

Instant evaluations of 911 calls
NENA/APCO-compliant QA forms
Custom workflows for any PSAP
Detailed scoring with evidence links
Full automation or supervisor-led reviews
Trend analysis and performance insights

Ready to Modernize Your QA Process?

We are proud to partner with Eventide to bring Critical Insights AI to PSAPs across the country. Let us help you streamline QA, improve compliance, and support your telecommunicators with smarter tools.