Easing the Load: How Non-Emergency Call Automation is Transforming Public Safety Answering Points Public Safety Answering Points (PSAPs) are the backbone of emergency response, but they’re under immense pressure. With staffing shortages, high turnover, and budget constraints, many 911 centers are struggling to keep up. A significant portion of their workload, however, comes not from emergencies—but from non-urgent calls like noise complaints or parking issues. So how can PSAPs mainta …

Smarter Evaluations.Safer Communities. Public Safety Answering Points (PSAPs) are under more pressure than ever—handling rising call volumes, evolving compliance standards, and increasing public expectations. Traditional QA methods simply can’t keep up. That’s why forward-thinking PSAPs are turning to AI-powered Quality Assurance (QA) and Quality Management (QM) solutions. These tools don’t just streamline evaluations—they transform how agencies operate. We partner …

Join Northland & Companies and Eventide for an exclusive webinar where we delve into the transformative capabilities of Eventide Critical Insights AI, a state-of-the-art AI solution designed specifically for Public Safety Answering Points (PSAPs). Date: April 24, 2025Time: 11:00 AM - 11:30 AM CDTRegister at: https://attendee.gotowebinar.com/register/8060735694050851925 In this session, our experts will demonstrate how Eventide Critical Insights AI can revolutionize the way PSAPs operate, enh …