Quality assurance in PSAPs has always been essential, but rarely easy. Supervisors are responsible for reviewing calls, identifying trends, ensuring compliance, and supporting dispatcher development, all while managing daily operational demands. As call volume and complexity increase, traditional manual QA methods struggle to keep up. Reviewing a small sampling of calls no longer provides a complete picture of performance or risk. This is where Verint Speech Analytics and Automated Quality Mana …

Thank You, Iowa APCO & NENA: Highlights from the 2026 Spring Conference WahlTek and Northland & Companies were proud to attend the 2026 IA APCO & NENA Spring Conference, held April 19–21, 2026, at the Holiday Inn Des Moines Airport in Des Moines, Iowa. The event once again brought together Iowa’s public safety communications community for three days of education, collaboration, and meaningful conversation. We were grateful for the opportunity to connect with so many of o …

Handwritten notes have been part of law enforcement for decades, but tradition doesn’t equal efficiency. Delayed documentation introduces risk, errors, and operational gaps that modern agencies can no longer afford. Secure mobile dictation changes how reports are created, starting directly in the field. The Problems With Delayed Reporting When officers wait hours—or days—to complete reports: Details fade Errors increase Reports require revisions Chain of custody weakens Mem …