AI Search Tools for PSAPs: Boost Efficiency with Revcord ReVI

Posted by Beth Stapleton on 14th Aug 2025

Public Safety Answering Points (PSAPs) handle thousands of calls, each potentially containing vital information. The ability to quickly and accurately search through audio recordings and data is essential for effective incident response, reporting, and compliance. That’s where Revcord ReVI shines—bringing advanced AI search capabilities that streamline and elevate PSAP workflows.

Fast, Precise Access to Audio

Traditional search methods often rely on manual tagging or random sampling, which can be time-consuming and prone to error. Revcord ReVI’s AI-powered search engine allows users to:

Search by keywords, phrases, or context
Locate specific calls or segments in seconds
Filter results by speaker, sentiment, or incident type

This dramatically reduces the time spent locating critical information and improves the accuracy of incident reviews.

Intelligent Categorization & Speaker Recognition

ReVI goes beyond basic search—it understands the content. Its smart algorithms can:

Identify and label speakers (e.g., caller, dispatcher, responder)
Group related communications into incident clusters
Analyze emotional tone and urgency through sentiment detection

This helps PSAPs build more complete and insightful incident narratives.

Streamlined FOIA & Incident Management

Responding to FOIA requests or reconstructing events used to require hours of manual effort. With ReVI, PSAPs can:

Compile relevant audio, transcripts, and metadata into organized packages
Automatically redact sensitive information to ensure compliance
Generate summaries and timelines for quick review and sharing

These features support transparency, accountability, and faster public service delivery.

Why It Matters

Revcord ReVI’s search capabilities empower PSAPs to:

Enhance operational efficiency
Improve call review and training
Ensure compliance and data security
Deliver faster, more accurate service

See Revcord ReVI in Action

Looking to modernize your PSAP’s search and QA/QM capabilities?

Revcord ReVI is more than a logging solution—it’s your AI-powered partner in public safety.