Meet Us at APCO 2025: AI Tools for Smarter PSAP Operations
Posted by Beth Stapleton on 23rd Jul 2025
Tackle PSAP Challenges Head-On with AI-Driven Logging & QA Solutions
Public Safety Answering Points (PSAPs) and Emergency Operations Centers are facing unprecedented challenges. From staffing shortages and dispatcher burnout to outdated logging systems and inconsistent QA/QM processes, the pressure is mounting — and the stakes are high.
At Northland & Companies, we understand the mission-critical nature of your work. That’s why we’ve partnered with leading innovators in public safety technology to deliver AI-powered solutions that streamline operations, enhance compliance, and support your team every step of the way.
Smarter Tools for Safer Communities
We offer a suite of intelligent tools designed to address your most pressing operational needs.
Eventide Critical Insights AI
Real-time transcription and analytics for smarter QA and faster decision-making.
Eventide’s Critical Insights AI transforms how PSAPs handle call data. By converting voice to text in real time, it enables immediate review, searchability, and analysis of emergency communications. Key features include:
- Live transcription of calls for instant access and review
- Keyword and sentiment detection to flag urgent or emotionally charged calls
- Searchable archives for fast retrieval of specific incidents
- Automated QA selection to streamline review processes
- Training insights that highlight dispatcher performance gaps
This tool empowers supervisors to act quickly, identify trends, and support dispatcher development — all while improving response times and operational transparency.
Revcord ReVI
Automated call logging and compliance monitoring with AI-powered precision.
Revcord ReVI is designed to eliminate manual logging tasks and ensure that every detail of every call is captured and preserved. Its advanced voice intelligence capabilities include:
- Automated logging of voice, screen activity, and metadata
- Speaker and event recognition for accurate categorization
- Compliance alerts to flag deviations from protocol
- Multimedia integration for full-context incident review
- Cloud-based access for secure, remote log retrieval
By reducing dispatcher workload and enhancing compliance, ReVI helps PSAPs maintain operational integrity and audit readiness — without sacrificing speed or accuracy.
Verint Speech Analytics & AQM
Consistent, data-driven QA and performance management for dispatcher growth.
Verint’s AQM platform uses AI to evaluate calls, monitor performance, and deliver actionable feedback. It brings structure and consistency to QA processes with features like:
- Automated QA scoring based on customizable criteria
- Performance dashboards to visualize trends and metrics
- Coaching tools that deliver targeted feedback and training
- Call categorization for deeper operational insights
- Real-time alerts to flag issues during live calls
This solution helps PSAPs standardize evaluations, support dispatcher retention, and continuously improve service quality — all while reducing manual review time.
Built for Mission-Critical Performance
Our logging and QA systems are engineered to meet the rigorous demands of public safety operations:
- Accurate, reliable call recording with full metadata capture
- Screen and audio logging for comprehensive incident review
- Real-time dashboards and alerts to support faster decision-making
- CJIS-certified support available 24/7/365 — because emergencies don’t wait
Whether you're managing a single PSAP or a multi-agency center, our solutions scale to fit your needs and budget.
Learn More About Our Solutions & Services at APCO 2025
We’re excited to connect with you at APCO 2025 in Baltimore!
Booth #2406
July 27–30, 2025
Baltimore Convention Center
Stop by to learn more about our logging and AI-powered solutions, speak with our public safety technology experts, and enter to win one of our Amazon gift card giveaways.
Can’t make it to APCO? No problem. Schedule a free account review to explore how we can help you modernize your center.
Why Choose Northland & Companies?
We’re not just a vendor — we’re a partner in your mission. Here’s what sets us apart:
- 24/7/365 CJIS-certified support and monitoring
- Redundant systems for maximum uptime and reliability
- Tailored, budget-conscious solutions built around your center’s unique needs
- Deep expertise in logging, QA, and analytics deployments
- Trusted partnerships with Eventide, Revcord, and Verint
Our goal is simple: to help you improve performance, reduce stress, and keep your operations running smoothly — every shift, every day.